F.A.Q.
General questions regarding rental of
flats or Villas by the Agency
IMMOBILIARE FRIULI Srl
in BIBIONE - ( Venice ) - ITALY
BOOKING
How can I book a flat or a Villa by the Agency Immobiliare Friuli S.r.l ?
Directely by calling 0039 0431 430301 ,
from our webpage: www.immobiliarefriuli.it
by e-mail: info@immobiliarefriuli.it
or by fax: 0039 0431 438131 .
Summer office hours :
Monday to Saturday
from 09.30 am to 07.30 p.m.
Sunday
from 09.30 to 12.30 am and from 4.00 pm to 7.30 pm ;
Winter office hours :
from 10 am to 12,30 am and from 3.00 pm to 6.00 pm. -
Can I rent a flat only for a few days ?
Our agency rents flats from saturday to saturday and at least for 7 days. During the low season it is possible to rent a flat with arrival and departure during the week.-
PRICE
What is included in the rental price ?
The price in Euro ( per flat and not per person and for a minimum period of one week ) includes : electricity , water and gas ;
The final cleaning is not included in the price .-
As a promotional present the Agency Immobiliare Friuli Srl offers to its guests the BEACH SERVICE (consisting of 1 beach-umbrella with 1 beach-bed and 1 deck-chair) FOR FREE.-
BEACH SERVICE
Is the beach service included in the price ?
The beach service (consisting of 1 beach-umbrella with 1 beach-bed and
1 deck-chair) is offered for free to our guests by our Agency .
Most of our bech-umbrellas are directly reserved by our Agency in order to save our clients from standing in a queue for a long time to get their seat on the beach .
If You want a second beach umbrella (against payment) please book it in advance.-
BEACH SERVICE SUMMER 2012
Low season : from 12/05 to 18/05 = 22,00 EURO
Mid-season : from 19/05 to 08/06 = 41,00 EURO
High season : from 09/06 to 31/08 = 55,00 EURO
Mid-season : from 01/09 to 07/09 = 41,00 EURO
Low season : from 08/09 to 16/09 = 22,00 EURO
EARNEST
Do I have to pay an earnest ?
Yes, 30 % circa of the total rental price is required to secure the reservation ( the lower earnest requested is € 150,00 ) .-
When do I have to pay the earnest ?
From january to 30th of april within 15 days from the booking date . From may to
the end of season within 3 days from the booking .-
How can I pay the earnest ?
By money transfer or in cash .-
BOOKING CANCELLATION
What happens if the client has to cancel his booking ?
The earnest is not refundable for any reason . Besides , the booking cancellation has to be made at least four weeks prior to the date of arrival.-
BALANCE
When do I have to pay the balance for the accomodation ?
Upon arrival. You can pay cash, Visa, Mastercard or Bancomat. At the same time you have to fill in the form for the public security , with the list of all persons who will lodge in the accomodation ( name , surname , personal information and identification paper or passport ) .-
Each person must produce a document : an identity card for the European citizens and a passport for the citizens coming from the non-European Countries .
The keys will be handed over only after the complete balance of the rent and the payment of the security deposit .-
Do you take credit cards ?
Yes, the balance can be paid also with bancomat, Visa or Mastercard .-
SECURITY DEPOSIT
Do I have to pay a security deposit ?
Yes , upon arrival you have to pay a security deposit of € 100,00 , which will be refunded upon departure , after that the Agency has determined that no damage has been caused to the accomodation or to its contents , and that it is pefectly clean .-
KEYS DELIVERY
At what time can I pick up the keys of the rented flat on the arrival day ?
Between 4.00 pm and 7.30 pm on the arrival day .-
Where do I pick up the keys on the arrival day ?
Arrivals will take place by the Agency Immobiliare Friuli Srl , which is located in Corso del Sole 82 - 30020 BIBIONE Spiaggia ( Venezia ) .
Phone number : + 39 0431 430 301 .-
May I also arrive in the morning ?
If you prefer travelling by night , come to our Agency in the morning in order to attend to all the arrival formalities ( documents , information , payment of balance ) . If the flat is already cleaned and controlled , we wil give you the keys immediately . If not , we will inform you by phone as soon as it is ready . We suggest you pack a bag with swimming costumes , beach towels and sun creams so you can directly go to the beach and take full advantage of the first day of your holiday .-
How will I find the accomodation upon arrival ?
On arrival , together with the keys you will be given a map of Bibione and all indications to reach your accomodation .-
Will I find the flat cleaned and tidy on arrival ?
Yes , when we hand over the keys of your flat , it will be cleaned and tidy . For any complaints please come to our Agency or call us as soon as possible .-
DEPARTURE
At what time should I give back the keys of the flat ?
By and not later than 10.00 a.m. of the departure day . The clients have always to agree with our office on the time of departure for the control of the apartment .
On the fixed time ( check out ) , a person in charge will come to your flat to check the general state of the accomodation . If the flat is perfectly tidy and clean , you will hand back the keys and the caution paper to the appointed person , who will give you back the security deposit of € 100,00 .-
How should I leave the accomodation at the end of my holiday ?
On the departure day the flat must be leaved in perfect tidiness and cleanliness , otherwise the client will be charged for the final cleaning ( from € 50,00 , depending on the conditions of the apartment ) .-
The accomodation must be left free of rubbish ; the floor , bathroom and kitchen must be perfectly cleaned . The refrigerator must be turned off in time to defrost it and to dry it out . The kitchenware must be washed up . In case of dameges the client will be charged for them .-
PARKING PLACE
Are the apartments provided with a parking place ?
Yes , most of them have one : some have a numbered car park , others have a parking place in the common area . In the description of each flat is described the kind of parking place .-
FLAT EQUIPMENT
Will I find pots , plates , cutlery and glasses in the accomodation ?
Yes , all our flats and houses are furnished and supplied with pots , plates , cutlery , broom , scrubbing brush , pail , basin and clotheshorse .-
For hygienic reasons you won't find in the apartment rags for the cleaning or detergents .-
Are all your flats furnished with a refrigerator ?
Yes , most of them are furnished with a middle or a large refrigerator and with separate freezer .-
Will I find bed linen , towels and a tablecloth in the accomodation ?
No , our Agency doesn't supply them , but you can hire bed linen ( € 8,00 per person ) , asking for it by booking or before your arrival .-
You won't find detergents or soap .-
All the beds are furnished with pillow , mattress , mattress cover and blanket .
It is forbidden to sleep without bed linen .-
In the flat you will find also a waxed bed sheet for children , the use of which is obligatory .-
Are your flats furnished with a washing-mashine ?
Yes , in some of our flats there is also the washing-mashine .-
If you need a flat with washing machine , you have to book it .-
Can I find any laundries or laundromats in Bibione ?
Yes , in Bibione there are some laundromats as for example " Lavanderia del Sole " and the dry cleaner "Lilla". Both of them are located in Corso del Sole.-
Are the accomodations furnished with TV ?
Yes, in all our flats there is one , in some of them there's also the satellite hook up .-
Are the accomodations furnished with air conditioning and is it included in the price ?
Most of our flats have got air-conditioning . If you wish a flat with air conditioning, ask for it by booking. If the air conditioning is not working , you will be given back the difference paid for it .-
Are the apartments furnished with iron and hair dryer too ?
No , you have to take them with you .-
Are the flats furnished with dishwasher ?
No , they aren't .-
Is it possible to have a cot for a baby ?
Yes , on request by booking the Agency can supply a cot for free (while supplies last) but without handover , so you must pick it up and hand it back .-
PETS
Are pets allowed ?
In some of our flats it is allowed to bring pets upon prior agreement with our staff . Please notice that pets are not allowed on the beach , except for the " PLUTO'S BEACH " ( a beach equipped for dogs ) , which is located in the east side of Bibione , in Lido dei Pini .-
INTERNET
Have your flats an internet connection ?
No , they haven't , but in Bibione there are several internet cafes .-
HEATING
Can I use an electric fire in your apartments during the low season ?
No , it is not allowed . We have some flats with heating . If you wish to book a flat with heating , please ask for it by booking .-
BICYCLES
Can I hire bicycles by your Agency ?
No , but in Bibione there are several shops where you can hire them .-
SWIMMING POOLS
In the residences with swimming pool are beach-umbrella, beach-bed and deck-chair available as well ?
It depends on the Residence ; in Residence Valbella you can hire them on the spot . Our Agency doesn't offer this service .-
SHUTTLE BUS
If the flat is located far away from the beach , is a beach shuttle available ?
For most of our accomodations the beach shuttle is available for free ( this bus service goes to the beach every 30 minutes from 8.30 am to 7.00 pm , every day ) . If you are interested , please ask if this service is available for the requested flat .-
PICTURES IN OUR WEBSITE
Do the pictures in your website correspond to the accomodations ?
All the pictures in our website are purely as an indication and are not binding for the Agency . Each accomodation has its own peculiarity ( feature ) , therefore it could be different from the pictures .-
GAS SUPPLY
What should I do when the gas cylinder runs out ?
If the gas cylinder runs out , please contact our Agency directly. The new gas cylinder will be delivered in a short time ; someone needs to be in the flat during the delivery .-
Please remember that our supplier does not deliver during lunch time and on sunday afternoon .-
CARE OF THE ACCOMODATION
The clients must take care of the rented accomodation ( walls , floors , etc. ) , of the house equipment (fridge , cooking top , extractor hood , etc. ) and of the furnishing ( furniture , curtains , etc. ) .-
It is strictly forbidden to lodge in the flat more persons than those stated in the confirmation letter . Please note that our Agency can check anytime and without notice the flat condition and the number of persons .-
CARE OF THE EXTERNAL EQUIPMENT
What must I do when I am not in the flat for some time ?
During your absence , please make sure that all garden furniture ( deckchairs , sunbeds etc.) are kept inside . The accomodation is not covered by fire and theft insurance ; the client will be charged in case of theft .-
Besides , it is very important to roll up the sunshade (sunblind) to avoid damages in the event of rainstorm or bad weather . In case of damages , the client will be charged for them .
REST TIME
Are there some hours of rest to respect ?
Yes , in Italy , as in all mediterranean Countries , there is a rest time ( siesta ) to respect : from 1 pm to 4 pm . It is very important that all guests respect these usages and customs , which are written in all the building regulations . In the evening TV and radio must not be so loud , and after midnight the silence must be respected in order to allow all our guests to rest and to spend a quiet and relaxing holiday .-
RULES OF BEHAVIOUR ON THE BEACH
Which are the rules of behaviour on the beach ?
On the furnished beaches it is forbidden to play with the ball or to practice any sports which can disturb the other beachguests , apart from assigned places .-
It is also forbidden to turn up the volume of the radio or to make too much noise .
In the free beaches ( without equipping ) there are no prohibitions but it is good education to do all the possible not to disturbe the other beachguests .-
In Bibione pets are not allowed on the beach but on the free zone and on the Beach of Pluto ( equipped for dogs ) , which is located in the east zone of Bibione , in Lido dei Pini .-
It is a good code ( regola ) also not to push away the beach-bed or the deck-chair from your beach-umbrella and at the end of the day to tidy the beach- material and to shut the beach-umbrella .-
On the beach there are a lot of dustbins for the recycling and it is very important to use them in order to maintain the beach clean and tidy .-
It is forbidden to occupy the beach-umbrellas if you have not paid for them .-
It is also forbidden to lay on the water's edge because it must be left free for the passageway of the people .-
It is possible to lay on the sun with your beach material only at the bottom of the beach , beyond the beach-umbrellas .-
It is very important to know the meaning of the flag colours , which show the see conditions :
Blu = everything O.K. , see- bathing is allowed . -
Yellow = pay attention - reduced watchservice.-
Red = danger , see - bathing is forbidden .-
TEMPERATURE
Which is the average temperature in summer and how is the climate in Bibione?
In Bibione the climate is mild- warm and the average temperature in summer is about 25° - 27° , exept for some short periods in which the temperature rises to 32° . In may and september the average temperature is about 20° .-
Would you like to help us to improve this website ?
We ask to our customers to help us to improve and to bring up to date these precious information sending us your advice to info@immobiliarefriuli.it .-